FAQS

Are you hiring?

iTAN is always looking for great people to join our team!  To apply, just visit the Careers section of our website and a store representative will get in touch with you as a position becomes available!

How do I resolve a billing or customer service issue?

We strive to provide an excellent experience for each and every member of our iTAN family every time they step through our doors.  If you are unhappy at any time, please feel free to contact us via email at memberrelations@itan.com.  We are here for you!

What is your refund policy?

We are completely confident that you will love your experience at any iTAN location.  In the event that you are unhappy with a product purchase, we are more than happy to exchange it or issue an in store credit within 7 days of purchase.    If at any point you are unhappy with any of our services, please contact Member Relations at memberrelations@itan.com for further assistance.  We are always more than happy to recommend other services or provide an in store credit for future use.

Can I return or exchange a lotion or product I purchased?

Of course!  We want our customers to be satisfied with every purchase they make.  If you would like to exchange a product or return a product for in store credit, just let us know within 7 days of purchase.  The product must be over ¾ full.   We are more than happy to help you find something that works great for you!

I’d like to share my ideas, suggestions and feedback with the company.  Who can I speak with?

We would LOVE to hear from you!  At iTAN Sun Spray Spa, we thrive on the input of our smart, innovative, and compassionate customers.  Please contact our Member Relations team via email at memberrelations@itan.com at any time!  We look forward to hearing from you!

I’d like to speak with a manager regarding an unsatisfactory experience.  Who can I speak with?

We are so sorry to hear that you’ve experienced anything less than the best.  We’d love the chance to assist you!  Just contact our Member Relations team via email at memberrelations@itan.com.  We are always more than happy to help and will make sure the appropriate management team is aware of the situation as soon as possible.

How do I change the credit card on file for my EFT?

You can change the credit card on file for your iCLUB at any convenient iTAN location.  The salon consultant will have you fill out an authorization form, changing the current card on file to the newest, and the change will go into effect with the next billing cycle.

How do I cancel my iCLUB?

At iTAN, we strive to provide the absolute best customer service possible at a competitive market price.  If you are moving out of the area, please let us know by the 25th of the current month and we will process your cancellation.  Please keep in mind that all cancellations must be received in written form.  If you are unable to visit an iTAN Sun Spray Spa location, feel free to email memberrelations@itan.com for assistance at any time!

Can I freeze my iCLUB?

Of course you can!  You may freeze your account for up to 12 months at any given time.   We just ask that you notify your local iTAN Sun Spray Spa location by the 25th of the current month in order to process for the following month.  Please keep in mind that all freeze requests must be received in the form of writing.  If you are unable to visit an iTAN Sun Spray Spa location, feel free to email memberrelations@itanfranchising for assistance at any time!  We are more than happy to help.

What is the last day of the month to make changes to my account?

We are more than happy to help you make changes to your account anytime during the month!  If you’d like a change processed prior to the next billing cycle, please notify salon staff by the 25th of each month.  Remember, all changes must be submitted in writing.  If at any time you need assistance, please feel free to contact Member Relations at memberrelations@itan.com.  We are happy to assist you!

Can I upgrade/downgrade my iCLUB?

Absolutely!  One reason it’s wonderful to be an iCLUB member is that your membership is extremely flexible!  You are more than welcome to upgrade or downgrade at any time after your first billing cycle is complete.

What day will I be billed for my iCLUB?  Can I change it?

All iCLUB billing is done on the 1st of each month.  Unfortunately, this is an automatic process and the billing date cannot be changed.  iTAN reserves the right to collect any balances due on a different date throughout the month if necessary via electronic fund transfer.  If you have any questions regarding the billing date, please feel free to contact Member Relations at memberrelations@itan.com.

Can I pay for my iCLUB in cash?

The iCLUB is priced at such a wonderful, low rate because it is an automatic EFT program.  If your account should decline for any reason at any time, you are more than welcome to pay that balance in cash, if you prefer. You can also prepay for your iCLUB at any salon.

What are the age requirements for your services?

Persons under 18 years of age are prohibited from using an ultraviolet tanning device, Fit Body Wrap, Beauty Angel or Lumiere. Persons 14 or older may use all other services with parental consent. Proof of age can be satisfied with a driver’s license or other government issued ID containing the date of birth and photograph of the individual. Minors 14-15 must be accompanied by their parent or guardian during each visit to the salon, minors 16-17 must be accompanied on their first visit to the salon.